Frequently Asked Questions

How do I get started?

Register an account, pass KYC verification in under 10 minutes, add funds, and start trading.

What are the fees?

Starting at 0.10% with volume discounts. The complete fee schedule lives on our fees page.

How is my money safe?

Security rests on four layers: monthly Proof-of-Reserves reports, 95%+ of assets in cold storage, a fund of $300M+ in insurance, and 2FA across every account.

What is the usual withdrawal time?

Most are done inside 15 minutes. A 24-hour hold applies to first-time withdrawals for security.

Which countries are supported?

180+ countries. Which products you can access depends on local rules.

Is there a demo account?

Yes, a free demo account runs on virtual funds fed by live market prices.

Do you offer API access?

The REST, WebSocket and FIX interfaces come with Advanced and Institutional plans.

Can I trade on mobile?

Our iOS and Android apps are full-featured and secured by biometrics.